Delivery, it's easy!

It's pretty simple.

We love serving our passionate customers worldwide and we aim to make delivery as simple as possible for you.

Enjoy free delivery on orders over €150 to the following countries: Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Finland, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain.

For orders below €150, a delivery fee of €12.50 will apply.

We ship via GLS, with delivery times typically ranging from 3 to 7 working days.

Once your order is dispatched, you’ll receive tracking information, so you can make changes to your delivery if needed.

Orders placed before 1pm are typically shipped the same day, while orders placed after 1pm will be shipped the next business day.

Before you know it, your next ESSENTIAL delivery will be on its way!

Not happy? Not a problem

Very simple – it's a TOTAL SATISFACTION GUARANTEE. Because your dog or cat deserves it.

We are convinced that you and your dog or cat will be more than happy. If not, however, simply pack the products you wish to return in a cardboard box and contact our customer service by e-mail or phone. We’ll take care of the rest, entirely free of charge and carefree for you. We are here for our customers!

Our guarantee covers all meal products bought online with us, up to 3 months from date of purchases. Simply get in touch and we'll arrange for a FULL refund.

Just our very own confident way of saying: Give ESSENTIALS a go, you won't regret it!